Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.yourvie.com (hereinafter the ‘Site’).

Personal information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you

Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal Information

We use your data to provide and improve the Service and user experience. By using the Service, you agree to the collection and use of information in accordance with this policy.

We collect several different types of information for various purposes to provide and improve our Service to you.

We will store but not use your personal information for any commercial purpose.

We might however store and use the information and transaction/behavior data with the sole purpose of providing better products and service offerings from us.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. The cookies include but are not limited to Session, Preference and Security Cookies.

Interactive advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at contactus@yourvie.com or by mail using the details provided below:

VIVUS VITA

Shop No. 2, House No. 68, Bada Hindu Mandir Teharki, Near Pathram Sarpanch House, Teharki, Palwal-121102, Haryana, India

Contact No: +918595150600

Shipping policy

VIVUS VITA collaborates with Shiprocket for shipping across India. We only have standard shipping available now. Depending on the location, it takes 2-9 days to be delivered. We currently accept orders only from India.

VIVUS VITA reserves the right to cancel an order within 48 hours from the time of order.

Exchanges and Returns

We have a 5-day exchange/return policy, which means you have 5 days after receiving your item to request a replacement or a return. For exchange/return, you can contact us at contactus@yourvie.com

To be eligible for an exchange/return, your item must be in the same condition that you received it, unused and in its original packaging. To complete your exchange/return, the invoice must be provided at the time of return pickup. Once used, products will be ineligible for exchange or return.

Exchanges/Returns are only allowed in the following unlikely cases:

• The product is damaged or if you received the wrong item.
• The product is not sealed properly at the time of delivery.
• The product has expired by the time of delivery.

If your return is accepted, we will pick up the item ordered from the same address, and you will be notified of the expected pick-up date.

In case of an exchange, the product will be delivered to you within 3-5 days after the return pick-up is done.

In case of any delivery related discrepancy, please reach out to us within 48 hours after the order been marked as delivered.

Note: In case of any quality issue, kindly contact us on +91 859515 0600 or drop a mail to us at contactus@yourvie.com

Cancellation:

An order cancellation request will be accepted only if we have not yet shipped the product.

If a cancellation request is accepted, you are entitled to get a refund of the entire amount.

VIVUS VITA reserves the right to cancel or refuse to accept any order placed for various reasons, including but not limited to the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.

Refunds:

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you if the refund was approved or not.

If approved, you will be automatically refunded on your original payment method. Please note that it generally takes around 5-7 days to reflect this amount.

You can always contact us for any return question at contactus@yourvie.com